Skills & Competencies for Leasing Consultant
Leasing Consultant job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Leasing Consultant
Facilitates the rental of apartment units to ensure maximum occupancy at all times and high renewal rates.
JOB RESPONSIBILITIES for Leasing Consultant
Coordinates move-ins and move-outs, lease negotiations and renewals, and apartment showings. Ensures paperwork of current and prospective tenants is completed accurately.
Leasing Consultant SALARY RANGE
BASE 50%
$33,662
TOTAL 50%
$36,391
Job Level
A02
Job Code
SM15000304
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager
Leasing Consultant Skills and Competencies List
10 general skills or competencies (Job family competencies) for Leasing Consultant
1
Job Family Competencies –
Customer Satisfaction
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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2
Job Family Competencies –
Building Maintenance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Explains how to operate a computerized building permit processing system.
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Level 2 Behaviors
(Light Experience)
Identifies building and facility maintenance issues to complete repairs, operations, and project work.
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Level 3 Behaviors
(Moderate Experience)
Performs standard preventive maintenance procedures used in ensuring building's upkeep.
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Level 4 Behaviors
(Extensive Experience)
Keeps facility in proper working order by inspecting building and grounds for maintenance issues.
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Level 5 Behaviors
(Mastery)
Generates effective maintenance programs and plans to reduce component failures and service interruptions.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
10 soft skills or competencies (core competencies) for Leasing Consultant
1
Core Competencies –
Customer Focus
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Identifies appropriate actions in dealing with client issues.
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Level 2 Behaviors
(Light Experience)
Reviews client constructive feedback about issues and problems encountered.
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Level 3 Behaviors
(Moderate Experience)
Provides recommendations on complex client problems and novel initiatives.
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Level 4 Behaviors
(Extensive Experience)
Facilitates activities that sustain productive customer relationships.
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Level 5 Behaviors
(Mastery)
Establishes best practices to create, evaluate and enhance customer loyalty.
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2
Core Competencies –
Attention to Detail
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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3
Leasing Consultant
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Leasing Consultant
Proficiency Level - 4
5
Competency for -
Leasing Consultant
Proficiency Level - 5
Summary of Leasing Consultant skills and competencies
There are 0 hard skills for Leasing Consultant.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
10 general skills for Leasing Consultant, Customer Satisfaction, Building Maintenance, Facilities Maintenance, etc.
10 soft skills for Leasing Consultant, Customer Focus, Attention to Detail, Time Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Leasing Consultant, he or she needs to be proficient in Customer Focus, be proficient in Attention to Detail, and be proficient in Time Management.
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